Return & Refund
We would rather you keep what you ordered because it works — not because returning it was too much trouble.
What can be returned
Ask for a replacement or a refund within 7 days of delivery if:
- the item arrived damaged or broken;
- the wrong model, colour or capacity was delivered;
- the appliance does not switch on, or is faulty out of the box;
- a part or accessory listed on the product page is missing.
What cannot be returned
- A working item that has been used, installed or wired in.
- An item sent back without its original carton, accessories, manual or warranty card.
- Damage caused after delivery — voltage surges, water, falls, or repair by anyone other than the brand's service centre.
- Anything reported more than 7 days after delivery. From then on the manufacturer's warranty applies instead.
How to ask for a return
- Contact us within 7 days of delivery with your order number.
- Send photos, or a short video, showing the problem.
- We confirm by phone whether it will be a replacement or a refund, and arrange collection.
Keep the item packed in its carton until it has been collected.
Refunds
- Because every order is cash on delivery, refunds are sent by bKash, Nagad or bank transfer to the number or account you give us.
- The refund is sent within 7 working days of the returned item reaching us and passing a check.
- If the fault was ours, the delivery charge is refunded as well. If the return is not because of a fault, the delivery charge is not refunded.
Warranty
An appliance that comes with a manufacturer's warranty is serviced by that brand's own service centre, for the period printed on the card in the box. Keep the warranty card and your invoice — both are needed. If you cannot find the right service centre, contact us and we will point you to it.
Cancelling before delivery
An order can be cancelled free of charge any time before it is handed over for delivery. Send us the order number through the contact page, or reply to your order confirmation email.